We accept orders online through our secure ordering system. Simply go to our item and section pages, enter the quantity you wish to purchase for a particular item, and click on the order button. This will take you to the checkout screen. If you have additional items to order, click on "Keep Shopping." To complete your order, click on "Check Out" in the "Show Order" screen and fill in your payment and shipping instructions. You can also fax in your order using our fax order form, or call us at 847-509-1234 or toll free 877-494-5678.
If you wish to submit payment via PayPal, please follow these instructions:
Select "PayPal" in our store's checkout billing screen and complete the checkout process. Please note the total amount, which will be given once you have confirmed your order.
In the payment confirmation screen, click on the Paypal button.
On the Paypal payment screen, enter the total for your order and log in to your Paypal account.
If you encounter technical difficulties sending payment through Paypal, please feel free to email us, and we'll send you a Paypal invoice for the appropriate amount to make it easier to submit payment. Please be sure to include your order number in your email
Back-Ordered Items and Product Substitutions
To expedite your order, we occasionally substitute back-ordered items with similar merchandise. If you would like for us to not substitute, please click on the appropriate box in the order form when placing your order. If instructed to not substitute, we will ship all in-stock items right away and ship any back-ordered items as soon as we receive them at no additional shipping charge.
We accept returns and exchanges for merchandise within 7 days of delivery. Please follow these instructions for a return or exchange:
Email us to request a return authorization number. Indicate in your email the order number on your invoice, the stock number(s) for the merchandise you wish to send back, and whether you would like an exchange or a refund.
Send us the merchandise after you have received your return authorization number. Please be sure to send back the merchandise right away, as each return authorization expires after 7 days and a new one will not be re-issued.
We will send the replacement item(s) you requested within 10 business days after receiving the returned merchandise.
We process refunds within 10 business days of receiving the merchandise.
No refunds or reimbursements will be made towards the cost of shipping returned or exchanged merchandise back to us, unless it is to exchange damaged merchandise for identical products.
For damaged merchandise, we will pay for return shipping costs and send replacement items at no additional shipping charge. Any damage or defect claims must be made within 3 days of delivery.
For health reasons, we cannot accept returns or exchanges on earrings, ear cuffs, body jewelry or toe rings. To qualify for a return, exchange, or defect claim, items must be sent back in new, unused condition in their original packaging. Rings must have their tags still attached to qualify. Rings whose tags have been removed do not qualify for returns, exchanges or defect claims, even if the loose tags are included with the returned merchandise.
We respect our customers' privacy. All personal information that you supply in the course of doing business with us will be handled securely and held confidential at all times. We will not sell, lease, or otherwise disclose our customers' information to anyone. We may from time to time contact you to via email or post to inform you of special promotions and new products at our store, but we will always attach instructions for removing yourself from our mailing list.